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Jan 10, 2025

Carnaxide, PT, 2794-038

Vendor Support Officer

Vendor Support Officer 

LOCATION - Lisbon, Portugal 

HOURS - 40 hours 

 

ABOUT THE ROLE -  

We have an incredible opportunity for a Vendor Support Officer to join our SDO team. As a Vendor Support Officer, you will be responsible for disputes related to the entire vendor management ecosystem as part of their responsibilities in ensuring effective source to pay process. 

 

WHAT WILL YOU BE RESPONSIBLE FOR? 

  • Provide support to the payments lead in achieving team objectives and assist in fostering a positive and collaborative team environment. 

  • Take the initiative to solve problems or inefficiencies and proposing suggestions for improvement and collaborating with team members to implement solutions. 

  • Schedule meetings with RTR solution lead to provide status updates on the work 

  • Effectively communicate with vendors and other departments to address and clarify vendor concerns. 

  • Provide prompt responses to vendor inquiries and concerns regarding invoice disputes. 

  • Identify different stakeholders and co-ordinate with different teams to resolve the query or the dispute 

  • Follow up with relevant stakeholders to expedite resolution to queries 

  • Maintain an inviting ecosystem and represent STG in all external and internal communication for vendor management 

  • Identify opportunities for process improvement in dispute resolution to enhance efficiency. 

  • Ensure precise and accurate resolution of invoice disputes, minimizing errors and rework. 

 

WHAT SKILLS AND EXPERIENCE WILL BE REQUIRED? 

  • Total relevant experience of 1-3 years 

  • Knowledge of SAP 4 HANA 

  • Team-work and collaboration 

  • Stakeholder management 

  • Problem solving skills 

  • Decision making 

 

WHAT IS ON OFFER? 

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package. Our benefits differ across regions; our recruiting team will be able to give more details. 

 

OUR HIRING PROCESS 

Before we enter a hiring process, your job application will be reviewed by a member of our recruiting team. Your application will be reviewed in line with the hiring competencies we have for the role you have applied for. If your experience aligns with the requirements, you will enter our hiring process which will consist of the following: 

  • Recruiter Screen 

  • Hiring Manager Interview 

  • Behavioral Assessment 

  • Leadership Interview 

 

ABOUT SCANDINAVIAN TOBACCO GROUP 

At Scandinavian Tobacco Group, we always encourage you to craft the career that makes you more. We have a rich heritage that dates back 250 years and have been operating as a Scandinavian Tobacco Group since 1961. We operate in over 100 countries, employing over 10,000 people. We offer a diverse portfolio of iconic brands ranging from Signature, Cohiba, Macanudo, CAO, Partagas and most recently branched into smokeless tobacco through our recent acquisition of XQS. We are on a mission to focus on sustainability and minimizing our environmental footprint. We are committed to creating a culture that allows us to blend our strengths, to go far it takes a winning team, and this is why we pride ourselves on sharing our skills, knowledge and expertise to push each other forward. 

 

Scandinavian Tobacco Group Talent Team 

 Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual 
orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

 

Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.   

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