Collections Officer
At STG, we always encourage you to craft the career that makes you more. Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.
Be part of something transformative in Lisbon! Scandinavian Tobacco Group is establishing our Solution Delivery Organization (SDO) - a centre of excellence that will shape our digital future.
As a leader in the cigar industry, we're building an innovative tech hub where bright minds create impactful solutions. In our modern, collaborative space, your expertise will drive digital transformation and technological advancement.
Role Summary:
The Collections Officer will be responsible for managing end‑to‑end collection activities across assigned markets, ensuring timely payments allocation, AR ageing discipline, and proactive customer follow‑up. This role requires autonomy in decision-making, strong negotiation skills, the ability to handle complex accounts, and ongoing collaboration with Sales, Credit, and Finance stakeholders.
- Location: Lisbon, Portugal
- Working hours: Full-time
- Contract type: Direct employment
What can you expect as a Collections Officer at Scandinavian Tobacco Group? Your primary tasks will be:
Leadership and development:
- Act as a key point of contact for the Credit & Collection Process Area Lead, providing regular updates on portfolio performance, risks, and improvement opportunities.
- Demonstrate ownership of continuous learning, including deepening expertise in SAP S/4HANA and FSCM.
Operational Responsibilities:
- Perform accurate and timely matching of customer payments, including resolution of complex unapplied or unidentified receipts.
- Independently manage customer portfolios to ensure achievement of collection goals, contributing directly to cash flow optimization.
- Execute and monitor the end‑to‑end dunning process, including corrective actions and customer-level interventions.
- Conduct detailed AR ageing reviews, identify critical delays, and implement structured follow‑up plans.
- Collaborate closely with Sales, Credit Management, and Customer Service to address disputes, deductions, and barriers to timely payment.
- Prepare and submit periodic reports, highlighting key portfolio trends, risks, and improvement actions.
- Ensure all activities comply with internal controls, company policies, audit requirements, and legal frameworks.
Performance & Efficiency:
- Apply strong problem‑solving, analytical, and negotiation skills to secure on‑time payments and sustainable repayment commitments.
- Drive process discipline by challenging recurring root causes, proposing improvements, and adopting best practices across the QTC cycle.
- Contribute to the increase of automation and efficiency (e.g., cleaner remittance handling, reduction of manual reconciliations, improved customer communication flow).
Your areas of knowledge and expertise (that matter the most for this role):
- Bachelo´rs degree in Accounting, Finance, Business Administration, or similar (Master’s is a plus).
- 2-5 years of experience in Accounts Receivable, Collections, or Credit Management Roles.
- Knowledge of SAP S/4Hana; experience with FSCM and/or automated dunning tools preferred.
- Solid understanding of Quote-to-Cash processes, including cash application, dispute handling, and customer credit behaviour.
- Strong analytical mindset with the ability to interpret AR metrics and identify trends.
- Excellent communication and negotiation skills, able to manage challenging customer interactions.
- Fluency in English (oral and written).
- Knowledge of French, Dutch, or German is a strong advantage.
How to Apply:
If you are ready to be a part of our exciting journey at STG, please, apply by including your resume and highlighting your experience, as well as any other relevant information you would like to share with us.
Thank you for considering this exciting opportunity.
Scandinavian Tobacco Group Talent Team
Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.