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Bethlehem, US, 18015

Retail Supervisor

Company Overview:

Our organization is all about creating moments of great enjoyment for smokers. This promise has made us a world-leading retailer of cigars and traditional pipe tobacco. When you join our company, you will be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high quality, natural products like ours. That is why we look for smart, tenacious people who will go that extra mile. In return, we offer you the opportunity to challenge the status quo. We will give you the freedom to question the way we do things and room to explore as far as your talent will take you. 

 

Our Bethlehem Superstore is located in the heart of the Lehigh Valley, PA. While our roots are in direct marketing and we have a strong e-commerce and growing brick and mortar retail presence. Open the front doors to reveal a fully humidified super-store maintaining the optimum conditions for cigar storage at all times. A perfect setup for our massive inventory, offering a cigar-buying experience that is second to none. In short: cigar nirvana. Our customer relations and appreciation sets us apart, with a strong focus on experience through an active, yet friendly and pressure-free approach. If you have a passion for experiential customer service and want to share that passion with consumers, the retail division just might be your new niche.

 

Summary:

We are seeking a talented enthusiastic Retail Supervisor to be a brand ambassador for our Superstore in Bethlehem, PA who strives to create a unique retail experience for our customers by helping to manage day-to-day operations of the business. This individual would embody our vision to create the ultimate customer experience by delivering excellent service and leading store associates to meet and exceed our performance standards. To succeed in this role, the candidate must possess excellent communication skills, a strong business acumen and a background in retail and/or luxury goods.

 

Responsibilities:

  • Formulating strategic business development plans to ensure brand growth and long-term financial success
  • Assist in setting standards and objectives for retail sales staff
  • Educating and holding sales team to company goals, visual merchandising directives, product knowledge, and customer service standards
  • Overseeing and optimizing daily retail associate routines to ensure efficiency
  • Working closely with the store manager to set and deliver upon sales and profit goals
  • Monitoring all store expenses to ensure the store stays in line with the set budget objective
  • Creating and enforcing employee schedules
  • Monitoring progress of store goals and driving results
  • Ability to execute all store operations and ensure they completed satisfactorily
  • Coaching team members to achieve their personal best
  • Managing Labor hours to reach hourly wage goal set by store Manager
  • Assigning daily duties for deployment positions
  • Monitor the store systems to be sure they are properly functioning and maintained (lighting, HVAC, humidification, water treatment, plumbing, alarm and surveillance)

 

Requirements:

  • At least 2 years of management experience preferably in a retail setting
  • Strong written and verbal communication skills
  • Experience using Microsoft Dynamics AX is preferred but not required
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to input, retrieve and analyze data
  • Hands-on commitment to getting the job done.
  • Proven ability to direct and coordinate operations
  • Strong organizational and time management skills
  • A general understanding of cigars and the Cigar Industry is preferred by not required
  • The ability to supervise and motivate staff

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Nearest Major Market: Allentown