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Jun 1, 2021

Bethlehem, US, 18015

QA Team Lead


Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

Our Headquarters is located in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong eCommerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, two (2) in Texas, two (2) in Florida and soon to be more.



Our organization is all about creating moments of great enjoyment for smokers. This promise has made us a world-leading manufacturer of cigars and traditional pipe tobacco. When you join our company, you will be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high quality, natural products like ours. That’s why we look for smart, tenacious people who will go that extra mile.


In return, we offer you the opportunity to challenge the status quo. We’ll give you the freedom to question the way we do things and room to explore as far as your talent will take you. It is our belief that smoking tobacco involves a health risk and is habitual. Smoking is a choice made by adults, and nobody under the age of 18 should smoke. We welcome both smokers and non-smokers.


As the eCommerce QA Team Lead you'll be responsible for testing and analysis across multiple platforms including but not limited to web, mobile, Microsoft Dynamics AX, Manhattan Scale, ESP etc. The successful candidate will be a hands-on leader working alongside a small QA team of 2-3 on-site staff as well as overseeing offshore QA consultants. You will build QA standards, processes, and reports used on projects and monitor team practices, and quality control. The eCommerce QA Team Lead will be will be working on a wide range of Ecommerce applications working closely with members of the software and AX development teams to ensure functional and business logic meet the agreed upon project and business requirements.



  • Lead the development of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications and products throughout the development lifecycle
  • Create/Maintain/Review software documentation to ensure accuracy and completeness and to identify and mitigate risks
  • Document software defects in a manner consistent with the agreed upon documentation scheme and reports defects to the project team and clients as appropriate
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential project risks
  • Keep detailed records of testing procedures and results; communicates these findings to other team members and the client as appropriate
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential areas of improvement in the Quality Assurance department
  • Manage end-to-end quality assurance and testing projects, schedules, tasks and deliverables
  • Effectively communicate quality issues and recommendations to improve quality to senior level IT management



  • Experience with ecommerce, direct to consumer, direct marketing and retail businesses
  • 3-5 years of service delivery with background in technology testing, automation, performance, and mobile experience or combination.
  • Knowledge of: .net, XML/HTML, JavaScript, Python, Java, C/C/C#, SQL
  • Experience with ERP, WMS, content management and e-commerce technologies
  • 3 years of demonstrated experience in end-to-end test planning for a product
  • Thorough knowledge and experience with test plan creation, unit, integration, and functional testing techniques
  • Demonstrated experience with Performance Testing using industry standard testing/monitoring tools, results analysis, provides recommendations, reporting, mentoring of team members.
  • Performance Testing experience with Remote App, Citrix, Web, Web Services, Mobile Web protocols
  • Experience with batch job monitoring tools
  • Skilled at leading meetings, documenting test deliverables, and providing status updates to management
  • Previous experience as a team lead or managing employees
  • Knowledge of techniques for mobile and tablet device performance testing and as they relate to server performance
  • Experience with writing standard operating procedures



We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:


  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match
  • Company Pension Plan


Bethlehem Shared Services, LLC.  is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Nearest Major Market: Allentown