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Jul 29, 2022

Bethlehem, US, 18015

Help Desk Technician

Bethlehem Shared Services provides professional services exclusively for Cigars International,, Pipes & Cigars, Thompson Cigar, Meier & Dutch, and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

Our Headquarters is in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong e-commerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, two (2) in Texas and two (2) in Florida.



Our organization is all about creating moments of great enjoyment for smokers. This promise has made us a world-leading manufacturer of cigars and traditional pipe tobacco. When you join our company, you will be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high quality, natural products like ours. That is why we look for smart, tenacious people who will go that extra mile. In return, we offer you the opportunity to challenge the status quo.



The IT organization is positioned at corporate level and consists of the teams IT Support, IT Security & Service Delivery, Business Applications & Support, Business Information Management and IT Project Management. IT Support also called the IT Service Desk has employees located at different sites around the world; there are also smaller Sales Offices without local IT. One of IT Supports main tools are the ticket system - TOPdesk. We strive to help the users globally in the best possible way, through prioritization, collaboration, knowledge sharing and strong communication both internally between the IT teams and with the business/users. We aim to work with global perspective and focusing on simplifying the many processes. You will report to the Head of IT Support.



  • Handling (first and second-line) IT incidents
  • Change requests
  • Installations of new hard- and software
  • Assist with on- and offboarding of users



  • BA from an accredited college or university in IT or related field preferred.
  • Minimum 5 years’ help desk experience a MUST
  • Service-oriented, self-starter with a flexible mindset and strong communication skills
  • Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, VC technology
  • TopDesk experience
  • ITIL certificate a plus
  • Experience with Office365 and Teams



We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected.


Nearest Major Market: Allentown