Digitial Analyst

COMPANY OVERVIEW

Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

While our roots are in direct marketing, we have a strong eCommerce and growing brick and mortar retail presence. We have 4 retail locations in Pennsylvania, 5 in Texas, 3 in Florida, 1 in Tennessee and soon to be more.

ABOUT THE ROLE

We are looking for a passionate individual who is inquisitive and technically minded with keen business instinct and exceptional interpersonal skills. A successful candidate will have a strong B2C web and digital analytics background, is an articulate individual with good business acumen, and excellent interpersonal skills. You should have strong hands-on technical skills, preferably working within Adobe Experience Cloud. This individual should have experience developing measurement and data driven strategies across all aspects of a direct-to-consumer e-commerce environment.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Maintain website optimization and testing schedule. Coordinate with design, IT, marketing and merchandising on various quantitative A/B and multivariate tests across seven web properties and multiple devices.
• Develop test hypotheses along with metrics to be evaluated. Setup tests in Adobe Target® and monitor statistical significance levels throughout test period. Analyze test results and provide recommendations to business users.
• Following results evaluation, work with technical teams to implement long-term solutions (as needed). Deliver clear and concise set of technical requirements to developers.
• Perform qualitative usability testing on new onsite features and functionality including the user acceptance testing of all tags
• Management and maintenance of existing tags, ensuring traffic is captured correctly and completely in Adobe. Own/manage website KPIs ensuring significant shifts in trends are analyzed and reported to broader audience.
• Promote offsite and onsite activities as well as interactions that build search ranking and quality traffic including search engine optimization, content optimization, personalization, and conversion rate optimization techniques and tactics
• Consult with business teams and provide actionable insights and recommendations to continually improve website performance by analyzing client browse and purchase behavior, competitive data, and industry trends
• Perform deep dive analysis into consumer behavior on the site, ranging from pathing, funnel analysis to product interaction, to identify pain points within the online experience and then share results
• Collaborate with online and offline channel marketing members to present a consistent and clear view of the customer, enabling business leaders to make appropriate strategic decisions both within and beyond the web
• Own the maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
• Measure and evaluate all major online initiatives including natural search, social media, and traditional media
• Drive content strategy, user engagement measurement, and A/B testing in support of web redesigns
• Consistency in delivering error-free work, on time, at standards that meet or exceed client expectations.

REQUIRED COMPETENCIES

• 4 years of experience in digital analysis (academic or professional), including:
  • Interpretation of key metrics in digital analytics platforms such as Adobe Analytics®
    or related tools (Google Analytics®, etc.)
  • Development of reports and dashboards in digital analytics reporting platforms
  • A/B testing with Adobe Target® or related tools (Optimizely®, etc.)
  • Experience with customer session recording tools such as Glassbox® or related tools (Qualtrics®, HotJar®, etc.)
• Advanced Microsoft Excel skills (including Adobe Report Builder®)
• Experience with writing basic SQL queries or leveraging data marts or tools such as Power Query
• Experience with data visualization programs such as Power BI® or related tools (Tableau®, Looker®, etc.)
• Strong data intuition and attention to detail
• A logical, curious, and analytical mindset with a desire to interrogate data
• Capable of operating independently and with little direction, yet has the awareness to identify situations where additional guidance or support is needed
• Comfortable collaborating with diverse teams
• Ability to creatively solve problems and deal with ambiguity
• Excellent organizational and time management skills
• Proactive effort and desire to continually learn and grow

DESIRED COMPETENCIES

• Degree or Certification in Data Analytics, Data Science, Computer Science, Mathematics, Marketing, or equivalent field
• Experience in tag implementation with tools such as Dynamic Tag Manager®, Adobe Launch®, Google Tag Manager® or related products
• Experience with JavaScript, HTML, and CSS
• Experience with Apollo® (Digital Analytics Management System)
• Experience with CRM software a plus
• Experience with both Adobe and Google Analytics
• Experience with any of the following software products a plus: Salesforce Marketing Cloud®, Salesforce Commerce Cloud®, Rich Relevance®, Yieldify®, Alteryx®

WHAT IS ON OFFER?

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package as a generous benefits package.

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

*Please be informed that this Direct Search is conducted exclusively by the Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.

**This position does not offer Visa sponsorship. Candidates must have valid work authorization in the United States and only qualified candidates will be contacted.