Customer Service Lead - Denmark

Job Title: Customer Service Team Leader - (Rest of World Team)

Location - Assens, Denmark

Work Type - Full-Time

About the Role

Join our Planning & Fulfilment team as a Customer Service Lead for Rest of World, where you'll support our business in selling products worldwide efficiently and on time. Customer Service is a masterpiece of STG's Integrated end-to-end Supply Chain. In STG's consumer-centric approach, the high value lies in customer experience. You will be a part of the Planning & Fulfilment team and report directly to the Customer Service Senior Manager.

This position involves managing an international Customer Service team to ensure that daily order management meets required demand and customer service standards by establishing a cooperative work environment. Responsibilities include troubleshooting, supporting team performance, and maintaining an active role in process improvement. This role contributes to STG’s consumer-focused strategy by delivering customer experiences aligned with organizational objectives and financial targets in an international context

What will you be responsible for?

• Manage an international Customer Service team to execute daily order management, fulfill demand, and achieve service levels

• Identify opportunities for service quality, continuous improvement, and innovation within the team

• Work collaboratively with planning and commercial teams

• Coordinate closely with stakeholders to manage demand and supply exceptions and escalate issues as necessary, serving as the primary point of contact

• Monitor key metrics, including service levels (adhering to SLAs and FG availability) and order fulfillment (OTIF

What skills and experience will be required?

• Master’s or Bachelor's degree in Supply Chain is preferred
• Minimum of 3 years of customer service experience
• Experience in team leadership and management
• Background in working with international companies and collaborating with colleagues in multiple locations
• Knowledge of ERP systems, including SAP; proficiency with BI tools is an advantage
• Willingness to contribute with ideas and participate in day-to-day operations
• Business acumen with strong analytical and results-oriented abilities
• Planning and organizational skills, with a proactive approach to change and improvement
• Proficiency in English communication; Danish, Dutch, German or French language skills are considered an asset
• Primary workplace: Assens, Denmark but with occasional travel to Waalre to visit part of the tea