General Manager, New York, NY / Club Macanudo Operations

MUST BE 21 YEARS OF AGE TO APPLY

Location: New York, NY
Working hours: Full-time
Work model: On-site
Contract type / duration: Permanent

Are you a hospitality leader who thrives on creating exceptional member experiences and leading high-performing teams? Do you want to shape the future of one of the most prestigious cigar, dining, and private club destinations in New York City? Then you might be the person we are looking for. [Job

As our new General Manager, you will lead the operations of Club Macanudo, a premier luxury private membership club, cigar lounge, restaurant, and bar located in Manhattan's Upper East Side. You will play an important role in delivering exceptional guest and member experiences, driving financial performance, developing talent, growing membership, and ensuring operational excellence across all aspects of the business. This is a unique opportunity to lead a renowned hospitality destination and make a lasting impact within an international organization.

About Club Macanudo

Established in 1996, Club Macanudo is one of the most recognized luxury cigar destinations in the United States. Located on Manhattan's Upper East Side, the club offers upscale dining, fine wines and spirits, New York City's largest selection of premium cigars, and exclusive private humidor lockers for a distinguished membership base. The venue has received national recognition through appearances on The Food Network, The Tonight Show with Jay Leno, and coverage from leading publications including USA Today and The Wall Street Journal.

What your day will look like

In this role, you will typically focus on:

Leadership & Member Experience

Serve as the ambassador and operational leader of the club, fostering a hospitality-first culture.
Lead and inspire a team across restaurant, bar, events, membership services, and club operations.
Recruit, develop, coach, and retain high-performing team members.
Establish accountability, service standards, and a culture focused on operational excellence.
Build strong relationships with members and guests to enhance loyalty, retention, and engagement.

Operations Management

Oversee day-to-day operations across dining, bar, events, and member services, ensuring seamless execution.
Ensure exceptional service standards are maintained throughout all guest touchpoints.
Partner closely with culinary and management teams to deliver a best-in-class food and beverage experience.
Maintain operational consistency, quality standards, and regulatory compliance.
Oversee private events, member experiences, and club programming.

Membership & Business Development

Drive membership growth and retention through innovative engagement initiatives.
Develop personalized member experiences and exclusive club events.
Work with marketing teams to promote the club, attract new members, and strengthen brand awareness.
Support initiatives that increase local engagement and drive revenue growth.

Food & Beverage Leadership

Partner with the Chef and management team to develop seasonal menus.
Collaborate on wine, spirits, and signature cocktail programs that elevate the member experience.
Monitor food, beverage, labor, and operating costs to maximize profitability.
Stay informed on hospitality, culinary, and beverage trends to support continuous innovation.

Financial Accountability

Own budgets, forecasting, financial planning, and overall P&L performance.
Analyze operational metrics and financial results to identify opportunities for growth and efficiency.
Implement strategies that enhance profitability while maintaining premium service standards.
Ensure appropriate controls and processes are in place to safeguard company assets and revenue.

Safety & Compliance

Ensure compliance with all health, safety, licensing, and regulatory requirements.
Maintain the highest standards of cleanliness, food safety, and operational quality.
Promote a safe environment for employees, members, and guests.

What you'll bring

Required Qualifications

7+ years of senior leadership experience within upscale hospitality, luxury hotels, private member clubs, country clubs, fine dining, or related environments.
Proven success managing both front-of-house and back-of-house operations, including full-service kitchen and bar programs.
Strong financial acumen with experience managing budgets, forecasting, profitability, and operational performance.
Exceptional interpersonal and leadership skills with the ability to engage high-profile clientele and motivate teams.
Demonstrated success creating outstanding guest experiences and cultivating long-term member loyalty.
Knowledge of wine, spirits, food and beverage operations, and evolving hospitality trends.
NYC Department of Health Food Protection Certification.
Excellent communication, organizational, and problem-solving skills.
Must be at least 21 years of age.
Must possess valid authorization to work in the United States. Visa sponsorship is not available.

Preferred Qualifications

Experience within luxury private clubs, premium hospitality venues, cigar lounges, or membership-based organizations.
Passion for premium cigars, luxury hospitality, and member-focused service environments.

Working at STG & What to expect

At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. At STG, you'll find more than a role, you'll find opportunities to grow, collaborate across borders, and make a meaningful impact.

Annual Base Salary: $130,000 - $135,000 corresponding to the level of the position, expected experience, and responsibilities.

Incentives and Benefits: The salary package may include performance-based bonuses and other employee benefits based on position level, location, functional area, and relevant market benchmarks.

Why You'll Love It Here

Opportunity to lead one of the country's most prestigious cigar and hospitality destinations.
Creative freedom to influence club operations, experiences, events, and member engagement strategies.
Competitive compensation package including bonus opportunities and comprehensive benefits.
Supportive leadership team that values innovation, quality, hospitality, and professional growth.

What's in an Offer

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package and generous benefits package including: [Job Postin...NA 2026 v2 | Word]

Comprehensive Health Care, Vision & Dental Plan
Flexible Spending Account
Disability Plans
Basic & Supplemental Life Insurance
Additional Supplemental Benefits
Paid Vacation, Paid Time Off (PTO) days, and Holidays
401(k) Retirement Savings Plan including a generous Company match

Ready to be part of something bigger?

Apply now and discover much more.

Our recruitment process

Before starting our hiring process, your application will be reviewed by a member of our Talent Acquisition team. We assess each application against the key competencies and requirements for the role. If your experience and skills are a good match, you'll be invited to continue through our hiring process, which may include recruiter screening, interviews, assessments, and final-stage leadership discussions.

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies and will not provide compensation for unsolicited CVs.