Retail Lead, Jacksonville, FL / Retail Operations

• Location: Jacksonville, FL
• Work model: On-site
• Contract type / duration: Full-time

Are you a retail leader who thrives on delivering exceptional customer experiences and driving team performance? Do you want to help shape the success of one of the world's leading cigar retail destinations? Then you might be the person we are looking for.

As our new Retail Lead, you will be part of our retail operations team and play an important role in supporting the day-to-day management of store operations, employee performance, and customer engagement. You will work closely with the Store Manager and retail associates to drive sales, optimize operational efficiency, and deliver world-class customer experience. This is a great opportunity to develop your leadership skills while contributing to the growth and success of a premier retail organization.

What your day will look like

In this role, you will typically focus on:

• Support the development and execution of business strategies that drive brand growth and financial performance.
• Assist in setting performance expectations and objectives for retail sales associates.
• Coach and educate team members on company goals, customer service standards, visual merchandising requirements, and product knowledge.
• Oversee daily retail operations and ensure store routines are executed efficiently.
• Partner with the Store Manager to achieve sales targets and profitability goals.
• Monitor store expenses and support adherence to budget objectives.
• Create and manage employee schedules to ensure appropriate staffing levels.
• Track store performance metrics and drive accountability for results.
• Execute and oversee all store operational activities to ensure high standards are maintained.
• Motivate and engage team members to achieve their personal and professional goals.
• Manage labor hours in alignment with established wage and staffing targets.
• Assign and monitor daily operational responsibilities and deployment positions.
• Ensure store systems and facility equipment are functioning properly, including lighting, HVAC, humidification, water treatment, plumbing, alarm, and surveillance systems.
• Serve as a brand ambassador by delivering exceptional customer experience and maintaining a professional retail environment.

What you'll bring

Required Qualifications

• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to input, retrieve, analyze, and interpret data.
• Hands-on approach with a commitment to operational excellence.
• Proven ability to coordinate and support retail operations.
• Strong organizational, prioritization, and time management skills.
• Experience leading teams, coaching employees, and driving performance in a retail environment.
• Must be 21 years of age or older.

Preferred Qualifications

• Experience within premium retail, luxury goods, specialty products, or similar customer-focused environments.
• General knowledge of cigars and the cigar industry preferred but not required.

Working at STG & What to Expect

At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. At STG you'll find more than a role, you'll find opportunities to grow, collaborate across borders, and make a meaningful impact.

What's in an Offer

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package and generous benefits package including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

Ready to be part of something bigger?

Apply now and discover much more. 

Our Recruitment Process

Before starting our hiring process, your application will be reviewed by a member of our Talent Acquisition team. We assess each application against the key competencies and requirements for the role. If your experience and skills are a good match, you'll be invited to continue through our hiring process.

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.