Assistant Manager, Orlando, FL / Retail Operations

• Location: Orlando, FL
• Working hours: Availability required during peak business hours, including nights, weekends, and holidays.
• Work model: On-site retail position.

Are you a retail leader who is passionate about delivering exceptional customer experiences and developing high-performing teams? Do you want to help drive business growth while making a meaningful impact on store performance and customer satisfaction? Then you might be the person we are looking for.

As our new Assistant Manager, you will be part of the retail operations team and play an important role in delivering outstanding customer experience while supporting the day-to-day management of store operations. You will work closely with the Store Manager and retail associates to drive sales performance, operational excellence, team development, and long-term business success. This is a great opportunity to develop your leadership skills and contribute directly to the growth of one of our world-class brands. ,

What your day will look like

In this role, you will typically focus on:

• Supporting the development and execution of business plans that drive brand growth and financial performance.
• Assisting in establishing standards, objectives, and performance expectations for the retail sales team.
• Coaching, developing, and holding team members accountable for customer service, product knowledge, visual merchandising, and company goals.
• Overseeing daily retail operations to ensure efficiency and excellence of execution.
• Partnering with the Store Manager to achieve sales, profitability, and labor management objectives.
• Monitoring expenses and supporting adherence to store budgets.
• Creating and maintaining employee schedules and deployment plans.
• Tracking progress toward store goals and implementing actions to drive results.
• Overseeing store operations, including supporting bar operations when needed.
• Monitoring facility systems and coordinating maintenance needs to ensure a safe and effective operating environment.
• Engaging customers throughout the store to provide a premium retail experience.

What you'll bring

• Minimum 2 years of management experience, preferably within a retail environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to enter, retrieve, and analyze business data.
• Strong organizational, planning, and time management capabilities.
• Demonstrated ability to direct, coordinate, supervise, and motivate employees.
• Hands-on approach with a strong commitment to operational execution.

Preferred Qualifications

• Experience using Microsoft Dynamics AX.
• General understanding of cigars and the cigar industry.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to bend, stoop, reach, twist, push, pull, and move merchandise.
• Ability to walk and stand for extended periods.

Working at STG & What to expect

At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. At STG you'll find more than a role, you'll find opportunities to grow, collaborate across borders, and make a meaningful impact.

Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.

What's in an offer

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package and generous benefits package, including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, and Holidays
• 401(k) Retirement Savings Plan including a generous Company match ,

Ready to be part of something bigger? Apply now and discover much more.

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.