Location: Assens, Denmark

Working hours: Full-time

Work model: 4 days per week On-site / Hybrid

Contract type: Permanent

ABOUT THE ROLE

We are excited to offer an incredible opportunity for an IT Supporter / IT Operations professional to join Scandinavian Tobacco Group's IT Operations Team. In this role, you will be essential in providing technical support to users and colleagues worldwide, ensuring our systems run smoothly, and contributing to STG's broader efforts toward globalization and standardization within IT Operations.

Your role as a service-minded, proactive, and independent professional is crucial in maintaining reliable IT support across the organization. A key part of your role will involve resolving technical issues efficiently, maintaining knowledge base documentation, and continuously improving how we support users. You will report directly to [insert manager/title].

This role is based in Assens, Denmark.

WHAT WILL YOU BE RESPONSIBLE FOR?

Technical Support & Troubleshooting:

• Provide technical support to users by researching and resolving issues using Service Hub (TOPdesk). Troubleshoot and manage endpoints using Endpoint Manager, including support related to Active Directory, Azure, Exchange Online (O365), and VPN (Zscaler). Identify problems, research solutions, and guide users and colleagues through corrective actions.

Knowledge & Training:

• Maintain and improve knowledge base documentation. Contribute to training programs by identifying recurring issues and improving instructional content. Support accessibility by recommending appropriate tools or techniques for users with specific needs.

Service & Systems Improvement:

• Ensure compliance with service agreements and IT policies. Identify system performance issues and recommend improvements. Continuously update technical knowledge through training and professional networking. Support IT operations and contribute to broader organizational objectives as required.

WHAT SKILLS AND EXPERIENCE WILL BE REQUIRED?

• Educational Background: Degree or diploma in IT, or equivalent experience.
• Previous experience in IT support, helpdesk, or system administration, 3+ years 
• Solid experience with Active Directory, Office 365 (Exchange Online, Teams, etc.), hardware support (laptops, peripherals), and Endpoint Manager (Intune).
• Good understanding of LAN/network environments and basic knowledge of Microsoft Azure.
• Experience with operating systems: Windows 10/11, macOS, and iOS; knowledge of mobile devices (Apple/Android).
• Experience with SAP-related hardware (e.g., scanners) is a plus. Familiarity with office systems, telephony, and point-of-sale systems is a plus.
• Strong problem-solving skills and a service-oriented mindset with a proactive approach.
• Ability to work independently as well as in a team; ability to share knowledge effectively with both team members and end users.
• Excellent communication skills; fluent in English (written and verbal); additional languages are a plus.
• Willingness to travel occasionally to Assens.

Working at STG & What to expect

At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next.

For this role, the Annual Base Salary ranges from [insert range] corresponding to the level of the position, expected experience and responsibilities.

Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.

Ready to be part of something bigger? Apply now and discover much more.

Our recruitment process

Before starting our hiring process, your application will be reviewed by a member of our Talent Acquisition team. We assess each application against the key competencies and requirements for the role. If your experience and skills are a good match, you'll be invited to continue through our hiring process, which may include the following steps:

• Recruiter screen
• Assessment
• Interview with the hiring team
• Final interview with leadership or key stakeholders

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.

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