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Nov 18, 2021

San Antonio TX, US, 78249

Retail General Manager

Cigars International San Antonio Superstore



Our organization is all about creating moments of great enjoyment for smokers. This promise has made us a world-leading manufacturer of cigars and traditional pipe tobacco. When you join our company, you will be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high quality, natural products like ours. That’s why we look for smart, tenacious people who will go that extra mile.


In return, we offer you the opportunity to challenge the status quo. We’ll give you the freedom to question the way we do things and room to explore as far as your talent will take you. It is our belief that smoking tobacco involves a health risk and is habitual. Smoking is a choice made by adults, and nobody under the age of 18 should smoke. We welcome both smokers and non-smokers.



Cigars International is looking for an experienced, motivated, and proactive General Manager to oversee all aspects of the day-to-day operations of  a niche & luxurious retail establishment including but not limited to employee development, processes and procedures of a cigar retail store, full-service bar, and light kitchen.  This position is responsible for ensuring that store functions are completed including, budgeting, forecasting, store events, ordering, receiving, stocking, merchandise, staffing, training, cash handling, shrink control and enhancing customer experience. The General Manager will also have Supervisor duties.




  • Oversee all store operations based on the goals, objectives, and standards of the organization.
  • Oversee, assist, and supervise all department supervisors and managers in planning and performance.
  • Provide a model of supportive and participatory leadership promoting the
    concepts of team building and empowerment.
  • Participate in and oversee the preparation of all annual budgets.
  • Oversee the monitoring and managing of all labor and other controllable expenditures within budget.
  • Help direct and maintain inventory, product mix, and merchandising
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated company security practices and cash control procedures.
  • Work directly with the accounting department to evaluate retail store objectives, payroll trends and inventory variances.
  • Work with merchandising department on executing store design and merchandising plan.
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Oversee all mechanical, cleaning, supplies, food and beverage contracts and supplier relationships.
  • Help direct and maintain inventory, product mix, and merchandising
  • Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on-one performance feedback with supervisors and staff, as necessary.
  • Ensure that the store provides a safe work environment for all staff and
  • involvement and increase sales.




  • Bachelor’s Degree – Business, Hospitality Services or equivalent (work experience will be considered in lieu of degree)
  • 8 or more years of retail, hospitality, and management experience with operating, capital, and cash budgeting. 
  • Previous retail experience working for a specialized boutique or niche is preferred but not required.
  • Leadership experience of managers and others with hiring, training,
    evaluating, compensation and corrective action.
  • Working knowledge of store point of sales systems and computer literacy.
  • Ability to handle multiple demands and make tough decisions.
  • Excellent written and verbal communication skills.
  • Sense of urgency.



We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:


  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match


Cigars International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Nearest Major Market: San Antonio