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EU & Export Customer Service Associate

Date: Mar 15, 2019

Location: Eersel, NL

Company: Scandinavian Tobacco Group

If you can make it here, you’ll make it anywhere

Scandinavian Tobacco Group employees are united by their trust in each other, by their dedication to delivering outstanding results, and by the empowerment we believe must be given to do their very best. It takes a team of quick minds to survive and thrive in our business, and we look for smart tenacious people who will go that extra mile – every single day. In return, we offer opportunities to challenge the status quo and to develop and grow in your role and our company. Are you up for the challenge?


Your role as EU & Export Customer Service Associate

Customer Service is part of the Integrated Supply Chain which is part of Group Operations which contains the end-to-end supply chain processes of plan, source, make, deliver and enable. The function entails activities to meet customer satisfaction and financial targets. Other tasks and responsibilities are:


·        Replenishment of markets with own sales entity against agreed SLA, covering NL, UK, Belux, DE, GTR, DK and SLO;

·        Coordinate running order processes and monitoring and tuning of customer demands;

·        Effective communication between different stake holders.

What’s needed for you to succeed?


You are accustomed to working in an international company collaborating with colleagues from different locations. You possess good business acumen and demonstrate excellent communication skills as you need to interact on different levels. You are analytical and result driven. You are stress resistant and able to plan and organize to achieve deadlines in the right way. Other requirements:


·        Education on Bachelor level;

·        Strong analytical and statistics skills and accurate;

·        Experienced with customer service;

·        Good knowledge of ERP systems preferably AX;

·        Speak and write English fluently.


What do we offer?


Your role is located in Eersel (The Netherlands). Scandinavian Tobacco Group offers a challenging work environment, in which collegiality and cooperation determine the atmosphere. In addition to our excellent salary and benefits offer, we invest in our professionals, in personal development and training. The collective labor agreement of the Dutch Cigar industry is applicable (max. salary group VIII € 2996.48 - 3449.31).


Are you interested?

If you think you’re up to the challenge, we’d be happy to receive your application. To apply, send your motivation and resume no later than April 1st, 2019. If you have any questions at all, please contact Michael Jepsen (EU & Export Customer Service Director) +45 64505045.


Scandinavian Tobacco Group is all about creating moments of great enjoyment for smokers. This promise has made us a world leading manufacturer of cigars and traditional pipe tobacco. When you join our company, you’ll be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high-quality, natural products like ours. That’s why we look for smart, tenacious people who will go that extra mile. In return, we offer you the opportunity to challenge the status quo. We’ll give you the freedom to question the way we do things and room to explore as far as your talent will take you. It is our belief that smoking tobacco involves a health risk and is habitual. Smoking is a choice made by adults, and nobody under the age of 18 should smoke. Scandinavian Tobacco Group welcomes both smokers and non-smokers.

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