Retail Director of Revenue Operations

COMPANY OVERVIEW

Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

While our roots are in direct marketing, we have a strong eCommerce and growing brick and mortar retail presence. We have 4 Retail locations in Pennsylvania, 5 in Texas, 3 in Florida, 1 in Tennessee and soon to be more.

ABOUT THE ROLE

The Director of Revenue Operations is responsible for driving financial success through creating, maintaining, and continually improving the operations, platforms and intelligence that support our Retail Store teams. The Director will work with Operations, Marketing, BI, and Finance, ensuring revenue optimization through national and localized sales initiatives, event planning, vendor programs and store operational excellence journey, from lead generation to revenue recognition. The Director is a pivotal partner in helping our store teams achieve their revenue goals.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Strategic Vision & Strategy: Own the vision and strategy for our Revenue growth while collaborating closely with store operations leadership to align toward that vision
• Strategic Roadmap & Initiatives: Own and drive our Revenue growth roadmap across Store Operations teams, using well-aligned strategic initiatives to optimize organic revenue growth
• Customer-Centric & Product-Oriented Revenue Operations: Foster a customer-centric, product-oriented culture.
• Store Operations Support & Enablement: Establish responsive and support-oriented Operations teams that improve business operational processes and enable business teams with training, support, configuration, and administration of enterprise systems
• Operations Intelligence: Work with Finance, BI and store leadership to identify, prioritize, and manage our roadmap of dashboards, metrics, and KPIs that enable data-driven insights and data-oriented management and tracking of our business
• Customer Understanding: Deeply understand store team needs and ensure our RevOps roadmap is focused on driving the most critical and impactful work for those teams
• Industry Trends and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in revenue operations and revenue management to drive innovation and competitive advantage
• Culture Building: Support the vision and values of the company through role-modeling and encouraging desired behaviors. Foster a culture of collaboration, accountability, and continuous improvement collaborating directly with store teams, Marketing, Finance, and BI
• Company Initiatives: Participate in various company initiatives and projects as requested

KNOWLEDGE SKILLS & ABILITIES:

• Excellent communication and leadership skills
• Minimum 5 years of multi-unit experience in a retail, restaurant, or hospitality environment
• Outstanding leadership skills with the ability to mentor and lead by example
• Successful track record in increasing sales, driving profits and meeting company goals
• Strong merchandising and operational skills
• Strong analytical, planning, interpersonal and problem-solving skills with a working knowledge of profit and loss statements
• Proven ability to network, recruit, train, develop and promote quality people
• Energetic, results-oriented, and competitive with a drive to succeed
• Ability to travel to stores

WHAT IS ON OFFER?

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package as a generous benefits package.

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

*Please be informed that this Direct Search is conducted exclusively by the Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.

**This position does not offer Visa sponsorship. Candidates must have valid work authorization in the United States and only qualified candidates will be contacted.