Share this Job
Nov 13, 2021

Bethlehem, US, 18015

Continuous Improvement Analyst


Our organization is all about creating moments of great enjoyment for smokers. This promise has made us a world-leading manufacturer of cigars and traditional pipe tobacco. When you join our company, you will be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high quality, natural products like ours. That’s why we look for smart, tenacious people who will go that extra mile.


In return, we offer you the opportunity to challenge the status quo. We’ll give you the freedom to question the way we do things and room to explore as far as your talent will take you.



The Continuous Improvement Analyst will work to remove waste and low-value activities by using LEAN methodologies, while recommending solutions. In addition, this position will take the lead in implementing changes, acting as a leader/mentor for continuous and LEAN improvements, throughout different areas of the operation while being responsible for process innovation. This position requires someone experienced in both analytics and project coordination as well as the ability to use problem solving skills to foresee obstacles and make strategic decisions. We have implemented a labor management system in 2021. This position will be the owner of this system. This position will also take on a project manager role for our current warehouse expansion.




  • Analyze existing business processes using various methods such as gap analysis, PDSA, or DMAIC.
  • Lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
  • Assist in the development and implementation of a “best-in-class” continuous improvement strategy
  • Develop strategic plans and timelines for process improvement
  • Establish measurable standards at the start of a project and compare actual project results against these, while regularly generating detailed update report for management
  • Trains warehouse leadership in quality improvement tools and techniques such as Lean, PDSAs, Six Sigma, Root Cause Analysis, and other methodologies
  • Participates and leads various projects, work groups, and team meetings to ensure achievement outcomes, objectives, timetables, and overall integration of best practices
  • Actively participates in available education and training programs to increase understanding of continuous improvement
  • Subject matter expert of newly implemented labor management system
  • Project manager for warehouse expansion – coordinate meetings, ensure timelines are met, communicate risk, and prepare presentations for executive level management
  • All other duties as assigned



  • Knowledge of quality improvement methodologies (ex: PDSA model, Lean Six Sigma, Value Stream Mapping, etc.)
  • Ability to set up, facilitate and lead CI sessions with a range of business stakeholders
  • Proficient in the use of Microsoft Office, including Visio, Word, Excel, Outlook, and PowerPoint
  • A completer/finisher who takes accountability to ideas from inception to delivery, in an environment that requires robust metrics to confirm success
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of managers and subject matter experts
  • Strong analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
  • Lean Six Sigma Green Belt preferred
  • Minimum of 2-3 years proven continuous improvement analytical experience from a similar role
  • Project management experience preferred. Training will be provided.



Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

Our Headquarters is located in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong e-commerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, two (2) in Texas, two (2) in Florida and soon to be more.



We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


Nearest Major Market: Allentown