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Jan 2, 2021

Bethlehem, US, 18015

Contact Center Representative

Company Overview:

Bethlehem Shared Services provides professional services exclusively for Cigars International, CIGAR.com, Pipes & Cigars, Thompson Cigar, Meier & Dutch, Cigarbid.com and its affiliates. We are the fastest growing cigar company in the country, and leading online and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories, and more.

Our Headquarters is located in the heart of the Lehigh Valley in historic Bethlehem, PA. While our roots are in direct marketing and we have a strong e-commerce and growing brick and mortar retail presence. We have three (3) Retail locations in Pennsylvania, two(2) in Texas and two (2) in Florida.


Ignited by Change:

Our organization is all about creating moments of great enjoyment for smokers. This promise has made us a world-leading manufacturer of cigars and traditional pipe tobacco. When you join our company, you will be part of an industry that is constantly changing. It takes a team of quick minds to grow and thrive, even when you deliver high quality, natural products like ours. That’s why we look for smart, tenacious people who will go that extra mile.


In return, we offer you the opportunity to challenge the status quo. We’ll give you the freedom to question the way we do things and room to explore as far as your talent will take you. It is our belief that smoking tobacco involves a health risk and is habitual. Smoking is a choice made by adults, and nobody under the age of 18 should smoke.


Job Description:

The Inbound Sales and Customer Service Representative role is a great opportunity to leverage your sales and customer service skills to make an impact on our rapid growth and overall customer experience. The candidate will be responsible for answering a combination of sales and customer service calls in a fast-paced Contact Center environment. 

Primary Responsibilities: 

  •  Act as a primary point of contact for customers, while ensuring the customer receives a professional and prompt experience.  
  •  Maintain a conversational call flow during sales calls to enhance the customer experience. 
  •  Consistently upsell and cross-sell, based on the customer’s needs. 
  •  Ability to maintain a courteous and patient demeanor while answering incoming customer service calls.  
  •  Ability to navigate through multiple systems and use different tools to optimize accuracy and quality of service.  
  •  Demonstrates fun and energetic sales strategies to maximize all sales opportunities. 
  •  May perform other related duties as required. 


Experience Needed: 

  •  Ability to type 30 words per minute and perform data entry accurately. 
  •  Working knowledge of Microsoft Office applications.  
  •  Excellent customer service skills.  
  •  Excellent communication skills (written and oral) with the ability to communicate effectively. 
  •  Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.  
  •  Ability to retain information and utilize critical thinking skills.  



We value our employees and in addition to our competitive salaries, we offer a competitive benefits package to our talented team members including:

  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Saving Plan including a generous Company match
  • Company Pension Plan


Bethlehem Shared Services, LLC.  is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law


Nearest Major Market: Allentown